Refund & Cancellation Policy

Effective October 23, 2026

ExpressBooks Bookkeeping LLC, doing business as ExpressBooks (“ExpressBooks,” “we,” “us”), is based in Columbus, Ohio. Contact us at info@expressbooksllc.com or (614) 714-8350.

Digital templates and e-books

Digital-download purchases are final sale. Once access to the purchased file is provided, we do not offer refunds for a change of mind, non-use, or an incorrect purchase choice. Review the product description, file format, and software requirements before purchasing.

If a file is missing, inaccessible, materially defective, or different from its description, or you believe a charge is incorrect or duplicated, contact info@expressbooksllc.com with your order reference and a brief description. Do not email card numbers or other sensitive financial information. We will investigate and provide support, replacement access, a corrected file, or another remedy as appropriate. This policy does not exclude refunds or other remedies required by applicable law.

Monthly bookkeeping and service plans

Unless your signed agreement provides otherwise, cancel by giving at least 30 days’ written notice to info@expressbooksllc.com. Cancellation takes effect at the end of the billing period that falls on or after the 30-day notice period. We confirm the effective date and any remaining agreed work or amounts due.

Charges, payment obligations, refunds of unused amounts, and treatment of work already performed are governed by your agreement and applicable law. Cancellation does not cancel amounts properly due or automatically revoke a separate filing, payroll, or payment authorization. Coordinate final filings, payroll responsibilities, records access, and any provider subscriptions with us before the service ends.

One-time services and rescheduling

Tax preparation, cleanup, catch-up bookkeeping, forms filing, and other one-time work follow the cancellation and payment terms in the accepted proposal or engagement agreement. Contact us promptly to request a change. A requested change is not confirmed until we acknowledge it.

No automatic enrollment from an inquiry

Submitting a website inquiry does not create a paid subscription, authorize a charge, or engage ExpressBooks. We review your needs and confirm the scope, price, and agreement before services or billing begin.